TERMS & CONDITION

RATES
1. All rates quoted in this tariff are in American Dollar (USD). (Except for local M'sian traveller)
2. All rates quoted are valid from IMMEDIATE until 31 December 2019 unless otherwise stated.
3. All rates quoted are inclusive of service charges and government taxes but excluded the hotel tourism tax. (Tourism tax is charge for MYR10 per room by per night and this is charges to foreign nationals guest or permanent residents holding a MyPR card. This tax will be collected upon check out)
4. Rates are valid at time of web publishing and are subject to change without prior notice.
5. We accept bank transfer payment for local traveller (in Malaysian Ringgit) but if international traveller prefer to transfer/wire your payment please do write to us and we'll arranges it accordingly.

TRANSFER
1. Meet and greeting services.
2. Assistance departure and arrival procedure at airport and hotels, destination (accordingly to packages booked by traveller)
3. Transportation by air-conditioned vehicles unless otherwise indicated.
4. Reconfirmation of onward travel reservations.

RESERVATION
1. Enquiries or reservations for tours services or packages shown in this tariff are to be made through BORNEO KENYALANG EXPERIENCE TOURS SDN BHD. Please advise exact arrival / departure dates, flight details, number of person/rooms, guide requirements or anything related once your booking are confirm.
2. Reservations, amendments must be communicated in writing.
3. Confirmation of reservation is subject to availability.

CANCELLATION
1. Cancellations must be communicates in writing to admin@borneokenyalang.com.my
2. We charge 25% off the package price on refund of any cancellation notify less than 7 days refering to sent out dates of cancellation email's.
3. No refund will be offered for failing to notify on any booking cancellation till the day of tours date or later.
4. No refund will be offered for late arrival to destination airport (first meet/greets by tour guide) incase some destination (on the package) has to be skip (if your return flight dates or time can't be reshedules to fit the duration of tours).

CONFIRMATION
1. All reservations/bookings requested will be replied by email. (if non is receive in INBOX. please check your JUNK MAIL folder)

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