TERMS & CONDITION

RATES
1. All rates quoted in this tariff are in American Dollar (USD). (Except for local Malaysian traveler)
2. All rates quoted are valid from IMMEDIATE until 31 December 2019 unless otherwise stated.
3. All rates quoted are inclusive of service charges and government taxes but excluded the hotel tourism tax. (Tourism tax charge's for MYR10 per room by per night and this is charges to foreign nationals guest or permanent residents holding a MyPR card. This tax will be collected upon check out)
4. Rates are valid at the time of web publishing and are subject to change without prior notice.
5. We accept bank transfer payment for the local traveler (in Malaysian Ringgit) but if international traveler prefers to transfer/wire your payment please do write to us and we'll arrange it accordingly.

TRANSFER
1. Meet and greeting services.
2. Assistance departure and arrival procedure at airport and hotels, destination (accordingly to packages booked by traveler)
3. Transportation by air-conditioned vehicles unless otherwise indicated.
4. Reconfirmation of onward travel reservations. 

RESERVATION
1. Inquiries or reservations for tours services or packages shown in this tariff are to be made through BORNEO KENYALANG EXPERIENCE TOURS SDN BHD. Please advise exact arrival/departure dates, flight details, number of person/rooms, guide requirements or anything related once your booking are confirmed.
2. Reservations, amendments must be communicated in writing.
3. Confirmation of reservation is subject to availability. 

CANCELLATION
1. Cancellations must be communicated in writing to admin@borneokenyalang.com.my
2. We have 2 different Cancellation Terms - It's stated on every tour pages;
i. We will charge a cancellation fee of 100% if the booking is canceled 2 days or less before the tour.
ii. We will charge a cancellation fee of 100% if the booking is canceled 12 hours or less before the tour.
3. No refund will be offered for late arrival to destination airport (first meet/greets by the tour guide) in case some destination (on the package) has to be skipped (if your return flight dates or time can't be rescheduled to fit the duration of tours).

CONFIRMATION
All confirm booking or reservation will be notify by generated email from our booking system and will take you to the success page URL once the payment is done.

The Company reserves the right to change any of these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.

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